Shipping and Returns Policy

Shipping Policy and Disclaimer

We offer Priority, Express and Retail Ground (formerly Parcel Post) through the United States Postal Services (USPS). Once packages are turned over to USPS, ownership of said packages transfers to the buyer. 

We are not responsible for: 

  • lost, held, or damaged packages
  • misdelivery errors via carrier
  • incorrect shipping info

Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. Insurance is available to add to any order, and is recommended for any order you can't afford to lose.

Packages sent via Retail Ground (Parcel Post) are NOT insured, if you would like to purchase insurance for your package please select USPS Priority or Express shipping service. 

Selecting Priority Mail will include up to $50 of insurance in the price, and Express Mail will include up to $100 of insurance in the price. Please contact us if you require additional insurance on your package.

Processing Time

Processing time is 3 to 5 business days for most items, regardless of the shipping service chosen. Bread and other baked goods have a 7 business day processing time. We do not ship on Fridays, Saturdays, Sundays or holidays.

Please note that selecting Priority or Express Mail Does NOT change the processing time! It just changes how your item will ship after it is processed in the stated time. If you purchase the Express Mail upgrade it does NOT mean your purchase will ship next business day; it means when it is ready to ship after the time stated, it will ship Express Mail rather than Parcel Post.

Disclaimer

We are responsible for your order until it reaches the Post Office. After that, it is out of our control and we recommend that you select USPS Priority or Express shipping service. Insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by USPS, we cannot provide a refund. All purchases are shipped by USPS and insured through USPS.

In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS. 

We are not responsible for lost packages during transit! We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected, if you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment.

We are also not responsible to weather related damage or delays! Once package leaves our hands it is completely out of our control!

Once again we are not responsible for package once it transfers to USPS, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the USPS loses the package unless you purchase the additional insurance. If your package is returned you are responsible to contact us with the correct address to be shipped back to and for the shipping service of your choice Priority USPS USD or Express USPS. Please keep an eye on your package's tracking progress.

SHIPPING FEES ARE NOT REFUNDABLE: Please make sure all addresses are correct before placing your order, we will not refund shipping fees for wrong address on your part or returned shipments.

International and Overseas Military Orders

We are not responsible for any customs fees or shippers fees you will incur or for delays because of customs. We list items as is and we can not change the value of the product shipped. We have no way of knowing if you will incur a customs fee or not. If you do, we are not responsible and you will not be reimbursed. You must read the policies before ordering! You will not be refunded or reimbursed. We cannot track packages shipped internationally once it leaves the USA and we are not responsible for packages shipped to international addresses.


Return Policy

Please read the terms of our Return Policy below:

Order Cancellations
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns
Once an item of merchandise is delivered to you, you can return that item within 5 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: perishable goods such as bread, cakes and other items from the "Bread and Baked Goods" category. These items are not eligible for return, refund or exchange.

Return Shipping
To initiate a return, please fill out the Returns form.  We require the order number to process your return.
All returned merchandise should be sent to us at PO BOX 1140, Camuy, PR 00627. Please await instructions BEFORE sending back any merchandise.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable store credit in the form of reward points, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.